CV

Chief Operating Officer, Analysys Mason Ltd (1995 to 2009)

Designed and developed processes for resource management of consulting business. Operated and refined those processes through quadrupling of resource-base to 100 professionals, and merger with another consultancy with similar resource base.

Responsible for effective operation of all stages of project lifecycle (lead, proposal, contract, execution and billing) and for availability of key metrics (utilisation, profitability, orders, hit-rate, backlog, sales risk, etc).

Managed growth in consultancy project turnover from £3m to £18m per year. Developed revenue tracking and forecasting processes to keep pace with this growth, providing sector managers and the Board with the means to understand the state of the sales pipeline at any time, informing strategic and tactical decisions on the basis of accurate assessments of revenue impact and opportunity cost.

Adapted resource and pipeline management tools to address challenges of growth, short-term fluctuation (market vs resource constraints), and also the recession in the telecoms consulting sector following the dotcom crash.

Operational management of joint venture with leading investment bank to develop equity research expertise for the telecoms and digital media sector.

Head of Publications, Analysys Ltd (1990 to 1995)

Led strategic planning, business planning and operational management of start-up publications business through 10-fold increase in revenue over four years. Recruitment of, and handover to, new business manager.

Head of Editorial Group, Analysys Ltd (1987 to 1995)

Developed editorial and quality assurance function for consulting business. Established quality standards and house style; recruited and trained team members; developed successor before handing over leadership of department.

Independent Consultant (1985 to 1987)

Consulting in business-to-business communication; copywriting for corporate literature; university supervision.

Lecturer in English, University of Leeds (1984 to 1985);
Research Fellow, Jesus College, University of Cambridge
(1981 to 1984)

Research, lecturing and tutorial teaching in English Literature and Language, specialising in medieval literature.

Education

PhD in English, University of Cambridge, 1984
BA (First Class Honours) in English, University of Cambridge, 1978